ConvokeHQ
Privacy Policy
Effective September 26, 2026
The short version: ConvokeHQ coordinates your teams. We collect the account information and team content needed to run the service, we never sell your data, and we don't show ads.
Information we collect
- Account information: your name, email address, and an optional phone number (used to detect duplicate accounts).
- Organization content: the teams you join, your roles, schedules, availability, assignments, and check-in and attendance records.
- Messages and files: chat messages, direct messages, voice notes, photos, videos, and documents you share with your teams.
- Children's accounts: where an organization serves minors, the child names a parent or guardian, and that adult must confirm in the app from their own account. We record the guardian link once they confirm, and switch off behavioral tracking and advertising for minors' accounts.
- Device information: a push notification token so we can deliver the alerts you asked for.
- Payment information: processed by our payment provider, Stripe. We never see or store your card number.
How we use it
- To provide and operate the service — your teams, schedules, messages, and files.
- To send notifications you asked for by email, push notification, or SMS.
- To keep kids-team spaces safe, including guardian review and channel access controls.
- To process payments and prevent fraud or abuse.
How we share it
- We do not sell your personal information, and we do not show ads. We share data only with the service providers needed to run ConvokeHQ: Apple (App Store distribution), Expo (app infrastructure and push delivery), Stripe (payments), Twilio (SMS and WhatsApp notifications), our email delivery provider (sign-in links and notifications), and our cloud hosting and file storage providers.
Children
- A child joining a kids team names a parent or guardian who already has an account in the same organization. That adult gets a request in the app (and a push notification, if they allow them) and must confirm it themselves; a child cannot confirm for them. Requests expire after 7 days and can be sent again.
- Until a guardian confirms, the child can see their schedule only: no team chat or direct messages, and they are hidden from other members except team leads.
- We do not perform behavioral tracking or show advertising on minors’ accounts.
- Once they have confirmed, guardians can review their child’s teams and recent messages, and can step away at any time.
- If a guardian deletes their account, the child needs a new guardian before they can use chat.
- Directory visibility is restricted for minors.
Your choices
- Directory visibility: control what other members of your organization can see — name, email, and phone — in Settings.
- Notifications: choose email, push, and SMS preferences in Settings.
- Account deletion: delete your account any time in Settings, or email info@convokehq.com. We sign you out right away and permanently delete your account 30 days later. Sign back in before then to cancel. After deletion, the text of your chat messages and the files you attached in chat are deleted. Songs and files you added to an organization's library stay with that organization without your name. We keep only what the law requires.
Data retention
- We keep your information while your account is active, and delete or anonymize it within 31 days of your request.
Security
- Data is encrypted in transit (TLS), and session tokens are stored in the iOS Keychain. No system is perfect — if you notice anything suspicious, tell us right away.
Changes to this policy
- We will post updates on this page and revise the effective date above.
Contact us
- Questions about privacy? Email us at info@convokehq.com.